Our policy is to provide products and services of the highest possible standards, to satisfy our customers’ needs and expectations of quality, safety, reliability, and service.   We commit to accomplish quality objectives by establishing, implementing and maintaining a documented effective QMS which complies and exceeds the requirements of AS9100.

Southern Machine Works commitment to quality is demonstrated by the following measurable Quality Objectives:

• Continually improve customer satisfaction as measured through customer surveys, customer feedback, internal audits, and management reviews.
• Continually decrease non-conformance’s in products, performance and systems through the use of non-conformance reports monitored during management reviews.
• Continually improve customer on-time deliveries as measured by shipment summary reports and customer feedback reports monitored during management reviews.
• Continually improve supplier quality as measured by supplier evaluation rating reports monitored during management reviews.

The true measure of quality at Southern Machine is our customer satisfaction.  Because customer satisfaction and the quality of its products are directly related, Southern Machine operates a Quality Management System (QMS) based upon a “process approach” to quality management.

Southern Machine requires all of its QMS approved vendors to meet or exceed certain standards to ensure that our customers receive the level of service required to ensure compliance with AS9100 and to meet or exceed our customers’ requirements for quality, safety, reliability, and service.   Please refer to QMS Vendor Flow Down Requirements for specific information on the requirements of Southern Machine’s QMS approved vendors.